Using the installation service means that the customer has clearly understood the terms of service and agreed to the relevant details and fees. All installation-related service charges should be paid in cash on site. For guests who have confirmed the appointment installation date, if the guest needs to cancel or change the installation service date, the guest must notify 1 day before the installation service date, otherwise the relevant service fee will be charged. If the installation service cannot be started/completed due to any on-site reasons, the customer is also required to pay the relevant service fee. Opening a hole to hide the throat, repairing paint, filling ash, cleaning old stains left on the ceiling, etc. Removing obstacles or furniture is not within the scope of the service. A technician must be present at the installation location to provide installation, make sure there are no obstructions below the installation location. In order to avoid affecting the installation progress, please ensure that someone is waiting at the relevant place within the 3-5 hour service period provided, otherwise the service will be cancelled and the customer will have to pay the relevant service fee. When the installation service is confirmed (if required), we will provide a 3-5 hour period to provide the service. When arranging the service, the customer must clearly state the content of the service required. *If you need special services such as extra clear wire, non-concrete ceiling installation, wall switch or power supply modification, you must inquire with our company, otherwise the relevant services will not be provided. Customers need to provide a high ladder or a safety approved work platform High floor (installation position exceeds 10 feet (3.3 meters) height) plus $100 per foot (less than 1 foot will also be charged as 1 foot) If you need to provide chargeable disposal service, please contact customer service in advance Dismantled items will be handed over to the customer for their own disposal. Remove old fans from $100, please provide pictures or videos for quotation Remove old lamps (large/heavy/chandelier/crystal lamps) starting from $100, please provide pictures or videos for quotation inquiry Remove old lamps (small (within 50cm)/light (under 5KG)) - free (B) Extraordinary installation (if required) If you choose the installation service, the delivery service will be carried out together, and the customer does not have to wait separately. The time is provided by the company to the customer to choose, generally it will be completed within 7-10 working days. *After receiving the order, the company will call the customer on the 1st-3rd working day and arrange the above services. For services required beyond those described above, see (B) Extraordinary Installations. The client needs to ensure that the concrete ceiling items have been removed and that the staff can work directly under the installation location. Stairs (if needed) $50 (calculated on a per-level and per floor basis, if less than 1 floor will be charged as 1 floor)Īssembled by a licensed electrician of the appropriate level appointed by a registered electrical contractor of the Electrical and Mechanical Department, and installed on a concrete ceiling or wall within a height of 10 feet, with a concrete ceiling light position powered by a normal wall switch light switch. Urban General Residential Area – HKTV Mall customer exclusive discount price, lighting +$99 (original price $350), ceiling fan light +199 (original price $450) No returns.Īppropriately licensed electrician installation services appointed by a registered electrical contractor of the Electrical and Mechanical Department are available: The time will be provided by the company, and it will usually be delivered within 7-10 working days. Staircases (if required) - $50 (calculated per stair and per floor, if less than 1 floor will be charged as 1 floor)Īfter receiving the order, the company will call the customer within the first 1-3 working days and arrange the above services. Other outlying islands do not provide installation services Outlying Islands 2 - (Cheung Chau, Peng Chau, Lamma Island, Mui Wo, Pui O) Outlying Islands 1 - (Discovery Bay, Park Island, Tung Chung) Remote areas - (Tuen Mun, Sham Tseng, Fanling, Yuen Long, Tin Shui Wai, Sai Kung, Sha Tin, Ma On Shan, Sheung Shui, Sha Tau Kok, Tai Po and addresses that cannot be reached by public transport)Īdditional charges apply, please contact customer service in advance
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